Service Quality Assessment of University Libraries in Korea using LibQUAL+ : A Case Study
نویسندگان
چکیده
منابع مشابه
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LibQUAL+model is the best-known method for the quality evaluation of library services, but it has two major drawbacks. First, to measure the quality, it is devised on a cardinal scale: the service levels range from 1 to 9. However, the standard representation of the concepts used by humans for communication is the natural language and, hence, users should express their judgments by using words ...
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iii ABSTRACT This exploratory study considered the problem of assessing quality in academic libraries. The research question that framed the investigation asked whether service quality scores from the LibQUAL+™ instrument were related to the following college or university characteristics: institutional type, enrollment level, or the level of investment made in libraries. Data regarding Carnegi...
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ژورنال
عنوان ژورنال: Journal of the Korean Society for information Management
سال: 2013
ISSN: 1013-0799
DOI: 10.3743/kosim.2013.30.2.245